Cookie Policy

How we use cookies and similar technologies.

Last Updated: 13/06/2026

CLINICORGANIZE ("we," "us," or "our") uses cookies and similar tracking technologies to enhance your experience and improve our clinic management platform ("Service"). This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They allow the website to remember your actions and preferences (e.g., login details, language settings) over a period of time.

Cookies can be classified as:

  1. Session Cookies: Temporary cookies that expire when you close your browser.
  2. Persistent Cookies: Cookies that remain on your device until they expire or are manually deleted.

2. Types of Cookies We Use

CLINICORGANIZE uses the following types of cookies:
  1. 2.1 Essential Cookies
    These cookies are necessary for the operation of our Service. They enable core functionalities like user authentication, account management, secure access controls for healthcare data, and payment processing.
  2. 2.2 Performance and Analytics Cookies
    These cookies help us understand how users interact with our Service, enabling us to improve performance and user experience. For example, we may use cookies from Google Analytics (with appropriate safeguards for healthcare environments) to track website traffic and usage patterns.
  3. 2.3 Functional Cookies
    These cookies allow us to remember your preferences, such as language settings or clinic dashboard customizations, to provide a more personalized experience.
  4. 2.4 Advertising Cookies
    We may use advertising cookies to deliver targeted ads based on your interests and browsing behavior. These cookies may be set by us or third-party advertising partners. Note that no patient information is ever used in advertising targeting.

3. Specific Cookies We Use

The following table provides details about the specific cookies used on our Service:

Cookie Name Type Purpose Duration
sessionId Essential Session management and user authentication 4 hours (30 min in test mode)
csrf_token Essential Security - prevents cross-site request forgery Session
locale Functional Remembers your language preference 1 year
timezone Functional Stores your timezone for accurate scheduling 1 year
cookie_consent Essential Records your cookie consent preferences 1 year
_ga Analytics Google Analytics - distinguishes users 2 years
_gid Analytics Google Analytics - distinguishes users 24 hours
__stripe_mid Essential Stripe payment processing fraud prevention 1 year

4. Third-Party Cookies

We may use third-party services (e.g., analytics providers, payment processors) that place cookies on your device. These cookies are governed by the respective third parties' privacy policies.

Our third-party service providers include:

Please note that all third-party services we use have been vetted for compliance with healthcare data protection standards where applicable.

5. Your Cookie Choices

You have the following options for managing cookies:

  1. 5.1 Cookie Consent Banner
    When you first visit our website, you will see a cookie consent banner. You can accept or reject non-essential cookies.
  2. 5.2 Browser Settings
    Most web browsers allow control of cookies through their settings. Here's how to manage cookies in popular browsers:
    • Chrome: Settings → Privacy and security → Cookies and other site data
    • Firefox: Options → Privacy & Security → Cookies and Site Data
    • Safari: Preferences → Privacy → Cookies and website data
    • Edge: Settings → Site permissions → Cookies and site data
    Note that blocking essential cookies may impact the functionality of our Service.
  3. 5.3 Opt-Out Links
    You can opt out of specific third-party cookies:

6. Healthcare-Specific Considerations

As a provider of clinic management software, we take extra precautions regarding cookies and tracking technologies:

  • Our cookies never collect or store Protected Health Information (PHI) or other sensitive patient data.
  • Authentication and security cookies are encrypted and designed to protect healthcare data access.
  • We implement cookie security measures that align with healthcare compliance requirements.

7. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not want to be tracked. Our Service currently does not respond to DNT signals. However, you can manage your cookie preferences using the methods described in Section 5 above.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be reflected on this page with an updated "Last Updated" date. Significant updates will be communicated via email or through our Service.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

9. Contact Us

If you have questions or concerns about our use of cookies, please contact us at:

Email: [email protected]
Phone: +44 7493 759798
Address: Old Sorting House, 46 Essex Rd, London, N1 8LN, UK

For privacy-related inquiries, you may also contact our Data Protection Officer at [email protected].

By using CLINICORGANIZE, you agree to the use of cookies as described in this policy. You can withdraw your consent at any time by adjusting your cookie preferences or browser settings.

Privacy and Cookie Policy

We use cookies to improve your experience, analyze site traffic, and personalize content. By continuing to use our site, you consent to our use of cookies as described in our Cookie Policy and Privacy Policy. This site is intended for healthcare professionals and clinic administrators.